🔗 Share this article ‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend. Originally found more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an clear candidate for digital platform algorithms. Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an marketing transformation, where major corporations are investing heavily in content creators and reducing expenditure on promoting products in legacy broadcasters. From Oil Rigs to Online Hacks Originally produced in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “everyday tips”. It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for creaky hinges. It has even been deployed to prevent the annoyance of snack dust adhering to hands. Leveraging the Buzz Detecting the product’s new life online, executives at the multinational amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results. Claims that Vaseline reduced the sting of chili on the mouth were given the thumbs up. So too were ideas it could lengthen scent duration and rejuvenate purses. Claims that it would brighten smiles or lengthen eyelashes were debunked. A Plan Built on ‘Social Listening’ Billboards and TV ads would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to dramatically increase investment in content creators. This monitoring of online platforms to inform business strategy has been labeled “social listening”. Fernando Fernández, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on platform-based material. Evolving With Audience Behavior Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without spoiling the atmosphere” was paramount. “What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and discussing household products. “There’s this moving away from a one-to-many model, where we would just broadcast out … Currently, it's countless discussions, many communities. The shift of the algorithms means that these audiences appear specific, however, they are large. “If you can make sure your brand is shared by other people, recommended by peers, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.” A Fundamental Consumption Turn The strategy reflects seismic changes occurring in how media is consumed, with the youth demographic allocating more attention to apps like TikTok and Instagram than television, magazines or radio. The shift is reflected in declines in traditional media advertising. Across Britain, ad revenues for primary networks have fallen by more than £600m in real terms since 2019. The Rise of the Creator Economy It also reflects a media convergence as large companies almost become production houses themselves, collaborating with hundreds of content creators to promote their goods. Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and they’re spending a lot more time on Instagram, TikTok and YouTube than they are watching live TV or reading print. “A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.” He said brands could also save money by investing in creators over big traditional media campaigns, which also allows them to tweak their content more easily to test effectiveness. This strategy is expanding. Promotional expenditure on digital creator partnerships is growing fourfold quicker than the broader media sector. Stateside, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025. Traditional Media's Continued Place Regardless of the massive shift, experts said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation. She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”